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Cowshed Reviews
Brayden Rogers
3 Contributions
0
Online team was great, primrose hill branch unfriendly and rude
Online team was great.
Before contacting them I’ve gone to my local store “ primrose hill” they were very unfriendly and rude, didn’t help at all.
Given the 5 stars for the online team. I will never go to primrose hill branch
Before contacting them I’ve gone to my local store “ primrose hill” they were very unfriendly and rude, didn’t help at all.
Given the 5 stars for the online team. I will never go to primrose hill branch
Written 08 July 2022
Would Recommend
Jeff Fernandez
5 Contributions
0
Beautiful products
Beautiful products. Ordering and delivery excellent. Very happy with my purchases.
Written 01 July 2022
Would Recommend
Lola N.
3 Contributions
0
products are great
products are great, but the customer service is a different level of incredible! Harry in particular was amazing!
Written 24 May 2022
Would Recommend
Wheeler395
5 Contributions
0
Would 100% recommend
There was an issue with a delivery (not Cowshed’s fault). They were amazing and as soon as the issue was raised they resolved it. Fantastic product and fantastic customer service. Would 100% recommend
Written 04 May 2022
Would Recommend
Hernandez115
2 Contributions
0
Cowshed use Hermes to deliver - don't expect to ever get your parcel!
For a luxury brand,I am extremely surprised to learn that Cowshed use Hermes as their delivery company. Hermes are so terrible that had I known this in advance, I wouldn't have ordered from Cowshed,and won't order from them again. It's a shame as I like their products.
On this particular occasion it is plastered all over Cowshed's website that if you order by 1pm on the 20th December,you will get your products in time for Christmas. I ordered on the 12th December, and am now stuck in purgatory, waiting for a package that I doubt I'll ever get. Hermes messed me around on the 16th and 17th of December,claiming they would deliver my parcel and then not appearing. My tracking information is stuck at that point,stating that they will deliver the next working day. It is now the 21st December (4 days later) and I have had zero updates.
I've attempted to get hold of Hermes (stupid me!) to no avail. I've also attempted to get hold of Cowshed. Again,to no avail. I get it,its Christmas,we're all very busy. What I take exception to is being told on the Cowshed website that they will guarantee Christmas delivery when they clearly can't. And I suppose I expected better service from a luxury brand than using the cheapest,most unreliable delivery company this country has to offer. To be fair to Cowshed,it does say in their delivery information on their website that they use Hermes. They'll probably tell me that I should have checked in advance.
AVOID ORDERING FROM COWSHED IF YOU EVER EXPECT TO RECEIVE YOUR GOODS!
On this particular occasion it is plastered all over Cowshed's website that if you order by 1pm on the 20th December,you will get your products in time for Christmas. I ordered on the 12th December, and am now stuck in purgatory, waiting for a package that I doubt I'll ever get. Hermes messed me around on the 16th and 17th of December,claiming they would deliver my parcel and then not appearing. My tracking information is stuck at that point,stating that they will deliver the next working day. It is now the 21st December (4 days later) and I have had zero updates.
I've attempted to get hold of Hermes (stupid me!) to no avail. I've also attempted to get hold of Cowshed. Again,to no avail. I get it,its Christmas,we're all very busy. What I take exception to is being told on the Cowshed website that they will guarantee Christmas delivery when they clearly can't. And I suppose I expected better service from a luxury brand than using the cheapest,most unreliable delivery company this country has to offer. To be fair to Cowshed,it does say in their delivery information on their website that they use Hermes. They'll probably tell me that I should have checked in advance.
AVOID ORDERING FROM COWSHED IF YOU EVER EXPECT TO RECEIVE YOUR GOODS!
Written 21 December 2021
Jackson993
2 Contributions
0
Very,very poor value.
Do they really believe people are so stupid to pay for a bottle of reed diffuser that's reduced in size from 250ml to 100ml for the same price. My advice,don't bother with this company and if you want a product that's just as good,but far better value,look at items produced by Stoneglow.
Written 17 October 2020
